Dear Readers,

The quality of editorial reviews is critical to the success of any scholarly journal, and ITIHAS - The Journal of Indian Management is no exception. Reviewers generously volunteer their time and intellectual energy to provide critiques of manuscripts that serve the critical function of enhancing the quality of articles that is published in ITIHAS. Under tight timelines and in the context of multiple responsibilities, reviewers are asked to assume the difficult task of reviewing manuscripts that are often complex and detailed. ITIHAS is once again thanking you to all the Editorial Team and researchers and authors for their kind co-operation in this regard.

A little attention has been paid to reconcile spiritual teachings and modern principles of education. We often assume that modern principles of management are the result of recently developed scientific and rational approach to life. A deeper thought would reveal that spiritual masters of both oriental and occidental cultures through their teachings have propounded a good body of principles that can be followed to make our personal and professional life effective. The Paper “Teachings of Lord Buddha and Management Principles” is Linkages between Buddhism and modern management.

In the light of the enormous importance enjoyed by the Banking Sector, Government of Indiain order to further accentuate the economic growth and to enable Banking sector to act as an enabler of the economic progress. The paper “Information Technology and Customer Service in Banking Industry- A Study of State Bank of Hyderabad” focused on ICT and Customer Services in Banking Industry.

If the slowing down MBA enrolment numbers in India and declining campus placements are anything to go by then we have an alarming situation on our hands. The key stakeholders comprising of the teacher, student and the corporate, should logically want the same outcome, which is students with high employability. The paper “On the same page but in different books? Exploring pedagogical beliefs of various stake-holders” focused on  the causes for this perceptual gap and identify measures to bridge the same to ensure that these B-schools yield job ready students resulting in MBA regaining its lost glory.

In recent days, employee happiness and employee engagement have become the buzzword in every sector since it makes an impact on organizational commitment that leading to enhance performance of the employee and organizational success. The paper “Employee Happiness, Employee Engagement and Organizational Commitment: A Literature Review” is an attempt to compilation of literature related employee happiness, engagement and commitment; identification of relevant factors affecting employee happiness, engagement and commitment; and to establish a linkage among happiness, engagement and commitment by developing hypothesis and a theoretical model based on literature review. The study is descriptive in nature and based on secondary sources of data. All the literatures arranged and categorised in three different groups namely employee happiness, engagement and organisational commitment and demonstrated in a tabular format.

The Small and Medium Enterprises in India have emerging sturdily and contributed to creating employ opportunity, growing GDP, and nurturing the nation’s volume of exports. However, Small and Medium Enterprises have found problems on the way to expansion due to lack of management involvement and effective Utilization of the financial possessions, and due to ambiguity within the business atmosphere. The paper “Financial Management Practices of Indian Small and Medium Enterprises (SME): A Study of Food Processing Sector” provided many insinuations for financial management practices and contributes to information of financial management of Indian SMEs.

Quick Service Restaurants are special kinds of restaurants and form an integral part of the Indian Food Service Industry. The quick service restaurants (QSRs) have both fast food cuisines and minimal table services to cater to the needs of various youngsters and working professionals. The Paper “A Study of Consumers Perception about Quick Service Restaurants” provided important implications for QSR planning and operations.

Organization performance and development takes place with efficient and effective functioning of 5’M.And these 5’M (Manpower, Money, Machine, Material and Minutes) contributed a major role to maximize growth, progress and profit in the organization.So, talent management is an approach which is very helpful for optimization of resources through better planning, organizing, staffing, directing and controlling. This research paper “The Impact of Talent Management o n Organizational Performance in Private Service Sector” is focused on that how, when, where and by whom the right person in the right job for right purpose and for right things.

A well establish management philosophy for improving the overall process is Total Quality Management (TQM). Artificial Neural Network which is inspired by biological system (human brain) has emerged as powerful tool for pattern recognition and pattern classification. There are numerous articles in the literature where TQM parameters are analyzed using traditional statistical methods but the analysis of TQM parameters using Neural Networks (NNs) models are very few. In this research paper titled “Neural Network Analysis of TQM Parameters from Student’s Perspective: An Empirical Evidence”, we use learning techniques for computation of quality parameters in higher education.

The objective of this study is to create a women safety index for measuring the safety of women in pilot cities and use this for the comparative assessment of five cities i.e. Delhi, Gurgaon,Faridabad,Jaipur, Ghaziabad in terms of the safety for women to travel in public places. This paper “Creation andData Analysis of Women Safety Index of Delhi And It’s Neighbouring Cities” focused on searching relevant papers and urban mobility plan in order to understand urban infrastructure

Scheduled Castes are the prominent and productive that constitutes 20 per cent of the total population in India. Indian society is deeply divided into numerous castes and some of the castes such as scheduled castes are excluded from the main stream of the society with result of deep rooted socio-economic inequalities among castes. The Paper “Impact of poverty alleviation schemes on Income generation of scheduled caste Women households: A case study in Telangana State” is intended to assesses and evaluate the performance of the scheme in terms of increasing the income and generating the additional employment to the sample beneficiaries

With best wishes.

Prof. Neelakantam Tatikonda


ITIHAS - The Journal of Indian Management